Return and refund policy

Return & Refund Policy

Effective Date: July 22, 2026

At MOUHAJJI LLC, we are committed to delivering high-quality, subscription-based video editing services. Because our services involve custom creative work delivered digitally, this Return & Refund Policy explains when refunds may be available.

Digital Services Only

MOUHAJJI LLC provides professional video editing services that are delivered entirely online. We do not sell or ship physical products. As a result, returns are not applicable.

Refund Policy

Subscription payments are generally non-refundable once work has begun during the applicable billing period.

Refunds may be considered in the following situations:

  • You were charged more than once for the same subscription.

  • A payment was processed in error.

  • We are unable to provide the purchased service.

  • A refund is required under applicable law.

If a refund is approved, it will be issued to the original payment method whenever possible.

Subscription Cancellation

You may cancel your subscription at any time.

  • Your subscription will remain active until the end of the current billing cycle.

  • Cancellation prevents future recurring charges.

  • No refund will be provided for any unused portion of the current billing period unless required by applicable law.

Revisions

Customer satisfaction is our priority. If you are not satisfied with the delivered work, you may request revisions according to your subscription plan. We encourage clients to use the revision process before requesting a refund.

Chargebacks

If you believe a payment was made in error, please contact us before initiating a chargeback with your bank or payment provider. We will make every reasonable effort to resolve billing concerns quickly and fairly.

Contact Us

If you have any questions about this Return & Refund Policy or would like to request a refund, please contact us:

MOUHAJJI LLC
501 Elm Tree Ln
Lexington, KY 40508
United States

Phone: +1 (364) 999-7372
Email: contact@mouhajji.store

We aim to respond to all inquiries within 1–2 business days.